Description
This course provides coverage of the quality aspects of the production of pulp and paper products from the perspective of Total Quality Management, including: concept of quality and variation; common and special cause systems; tools for identifying special causes; tools for systems analysis; quality improvement strategies; theory of change management; ANSI/ISO/ASQC9001 Quality Systems; and Margaret Chase Smith State Quality Award Requirements. Quality control and assurance requirements for successful mill operations are also covered. Prerequisite: PPT111.