Effective Customer Service (BUS 251)

Term: 2010-2011 AY - Fall Semester

Faculty

	Marjorie T YorkShow MyInfo popup for Marjorie T York
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Description

This course is designed to take each student to mastery of the necessary skills for effective customer service. This course provides effective techniques for answering inquiries, meeting customers? needs, handling complaints, closing a sale, and managing difficult customers.